• Orders are typically processed within 1-2 business days after payment confirmation.

• We offer standard and expedited shipping options.
• Delivery times may vary based on the selected shipping method and the destination.

• Shipping costs are calculated at checkout based on the selected shipping method and the delivery address.

For our customers in Australia.

• All orders are shipped via NZ Post. Please allow 1-2 business days for us to process your order before it is dispatched. Once your order has been processed and dispatched, you will receive a shipping confirmation email.

• When placing your order, you have the option to choose shipping with tracking at checkout. Once your order is processed and dispatched, you will receive an email confirming the shipment and containing your tracking information. You can use this tracking number to monitor the status of your shipment through the NZ Post tracking portal.

• Estimated delivery time for orders shipped to Australia via NZ Post is typically 3-10 business days, but it may vary depending on your location. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total price displayed at checkout.
  

For customers in other countries.

• You can contact us to arrange shipping to your respective countries. Upon receiving your request, we will provide you with a shipping quote and estimated delivery time based on your location.

• If you have any questions regarding international shipping or need assistance with your order, please don't hesitate to contact our customer support team at: hello@provitaminco.co.nz.

• Please note that international shipping times and costs may vary depending on factors such as customs clearance procedures, local postal services, and unforeseen circumstances. While we make every effort to ensure prompt delivery, we cannot guarantee exact delivery dates for international orders.

• Once your order has been shipped, a tracking number will be provided to you via email or through your account.

• While we strive to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or customs issues.