Last Updated: 01. 03. 2024

Welcome to PRO VITAMIN CO.! This Privacy Policy is created to help you understand how we collect, use, and disclose your personal information when you use our services or make a purchase from provitaminco.com. For the purpose of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. We encourage you to carefully read this Privacy Policy as it describes important information about the collection, use, and disclosure of your personal information. By using and accessing any of the Services, you are agreeing to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

 

How We Collect and Use Your Personal Information:

In order to provide our Services, we gather personal information about you from various sources. This information may differ depending on how you interact with us. Apart from the specific uses mentioned below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce the terms of service, and protect the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect:

The personal information we collect about you depends on how you interact with our Site and use our Services. When we say "personal information", we mean information that can identify you, or that relates to you in any way. The following sections will describe the categories and specific types of personal information we collect.

 

Information We Collect Directly from You:

When you use our Services, you may provide us with certain information directly. This information may include:

 

• Basic contact information such as your name, address, phone number, and email address.
• Order information such as your name, billing and shipping addresses, payment confirmation, email address, and phone number.
• Account information such as your username, password, and security questions.
• Shopping information such as the items you view, add to your cart, or add to your wishlist.
• Customer support information such as the information you choose to provide when communicating with us through the Services.

 

Please note that some features of our Services may require you to provide us with certain information about yourself. If you choose not to provide this information, you may not be able to use or access these features.

 

Information We Collect through Cookies:

We collect some information about your use of the Services automatically, which is called "Usage Data". To do this, we may use Cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our Site and your account, such as device information, browser information, information about your network connection, your IP address, and other details about your interactions with the Services.

 

Information We Obtain from Third Parties:

We may receive information about you from third parties such as vendors and service providers.

 

• These parties may collect information on our behalf, for example, Shopify, who supports our Site and Services.
• Our payment processors may also collect payment information such as bank account, credit or debit card information, and billing address to process your payment and fulfil your orders. This is necessary to perform our contract with you.
• When you interact with our Site, Services, or advertisements, or open/click on emails we send you, we or third parties we work with may collect certain information automatically using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

 

Please note that any information we obtain from third parties will be treated in accordance with our Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties, nor are we responsible for any third party's policies or practices. For more information, please refer to the section below, Third Party Websites and Links.

 

How We Use Your Personal Information:

 

• Providing Products and Services.

  We use your personal information for different purposes, such as providing you with our services, marketing and advertising, security and fraud prevention, and for communicating with you. When you use our services, we collect your personal information to process your payments, fulfil your orders, and send you notifications related to your account, purchases, returns, exchanges, or other transactions. We also use your information to create, manage, and maintain your account, arrange for shipping, facilitate any returns and exchanges, and enable you to post reviews.

• Marketing and Advertising.

  We may also use your personal information to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for our products or services. This helps us tailor our services and advertising to better suit your needs.

• Security and Fraud Prevention.

  We take your security seriously and use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. It is your responsibility to keep your account credentials safe and not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Communicating with you.

  We use your personal information to provide you with customer support and to improve our services. This helps us be more responsive to your needs, provide you with effective services, and maintain a good business relationship with you.

 

Cookies:

We use cookies on our website, just like many other websites do. Cookies help us to power and improve our site and services, remember your actions and preferences, and run analytics to better understand how users interact with our services. We also allow third-party service providers to use cookies to customise the services, products, and advertising on our site and other websites. By default, most browsers accept cookies but you can choose to remove or reject cookies through your browser controls. However, please note that doing so may negatively impact your user experience and cause certain features and functionality of our services to not work correctly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. For more specific information about the cookies we use to power our store with Shopify, please see https://www.shopify.com/legal/cookies.

 

How We Disclose Personal Information:

We may disclose your personal information to third parties for legitimate purposes, subject to our Privacy Policy. Some of these purposes include:

 

• Performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping) with vendors or other third parties.
• Providing services and advertising to you with business and marketing partners, including Shopify. Our partners will use your information according to their own privacy notices.
• Disclosing certain information to third parties with your consent, such as shipping products or through your use of social media widgets or login integrations.
• Sharing information within our corporate group or with our affiliates to run a successful business.
• Complying with legal obligations, responding to subpoenas, search warrants and similar requests, enforcing applicable terms of service, and protecting or defending our rights, the rights of our users, or others in connection with a business transaction such as a merger or bankruptcy.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) for the purposes mentioned above:

 

• Identifiers such as basic contact details and certain order and account information.
• Commercial information such as order information, shopping information, and customer support information.
• Internet or other similar network activity, such as usage data.

 

We do not use or disclose sensitive personal information for inferring characteristics about you. If we use Shopify's ad services or engage in any other activity that may be considered "selling" or "sharing" personal information or processing personal information for "targeted advertising," we will disclose the following categories of personal information and their recipients:

 

• Identifiers such as basic contact details and certain order and account information with business and marketing partners.
• Commercial information such as records of products or services purchased and shopping information with business and marketing partners.
• Internet or other similar network activity, such as usage data with business and marketing partners.

 

User Generated Content:

The Services may allow you to share product reviews and other user-generated content. If you decide to submit user-generated content to any public area of the Services, please be aware that it will become public and accessible to anyone. We do not have control over who will have access to the information that you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. Therefore, we cannot be responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

 

Third Party Websites and Links:

Our website may provide links to websites or other online platforms operated by third parties. If you click on these links and navigate to sites that are not affiliated or controlled by us, it is recommended that you carefully review their privacy and security policies, as well as other terms and conditions. Please note that we do not guarantee and are not responsible for the privacy or security of such sites. This includes the accuracy, completeness, or reliability of any information found on these sites. Furthermore, any information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms without any limitations as to its use by us or by a third party. It is important to understand that our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, unless otherwise specified on the Services.

 

Security and Retention of Your Information:

Please note that no security measures are entirely foolproof, and we cannot guarantee absolute security. Additionally, any information you transmit to us may not be secure while in transit. We strongly advise you not to use insecure channels to share sensitive or confidential data with us. The duration for which we retain your personal information depends on various factors, such as whether we need the data to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

 

Your Rights and Choices:

Please note that depending on your place of residence, you may have certain rights in relation to your personal information. Please be aware that these rights are not absolute and may only apply in certain circumstances. We may also decline your request as permitted by law.

 

• Right to Access / Know: You have the right to request access to your personal information that we hold, including details about how we use and share your information.
• Right to Delete: You can ask us to delete any personal information we have about you.
• Right to Correct: If we have inaccurate personal information, you can request that we correct it.
• Right of Portability: You have the right to receive a copy of your personal information and request that we transfer it to a third party under certain circumstances and with certain exceptions.
• You have the right to tell us not to sell or share your personal information, or to opt out of having your personal information used for targeted advertising purposes, according to relevant privacy laws. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat it as a request to opt-out of information "sale" or "sharing" for the device and browser you are using to access the website, depending on your location.
• You may have the right to limit and/or opt-out of the use and disclosure of sensitive personal information to only what is necessary to perform the services or provide the goods reasonably expected by an average individual.

 

It is important to know that you have certain rights when it comes to your personal information.

 

• You may ask us to limit the use and disclosure of your sensitive personal information to only what is necessary to perform the services or provide goods that an average individual would reasonably expect.
• You may also request that we stop or restrict our processing of your personal information.
• RIf we rely on your consent to process your personal information, you may withdraw your consent at any time.
• If we decline your request, you have the right to appeal our decision by replying directly to our denial.
• We may send you promotional emails, but if you don't want to receive them, you can opt out at any time by clicking on the unsubscribe option in our emails to you. Please note that if you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

 

If you wish to exercise any of your rights related to your personal information, you can do so by following the instructions provided on our website or by contacting us using the contact information provided below. We value your privacy and will not treat you differently or discriminate against you for exercising your rights. However, before we provide a substantive response to your request, we may need to collect certain information from you to verify your identity, such as your email address or account information. In case you are unable to exercise your rights personally, you may designate an authorised agent to act on your behalf. However, before we accept any requests from an agent, we will require proof that you have authorised them to act on your behalf. Additionally, we may need to verify your identity directly with us. We will respond to your request as required under the applicable law in a timely manner.

 

We use Shopify's ad services, such as Shopify Audiences, to personalise the advertising on third-party websites. To restrict Shopify merchants from using your personal information for these services, visit https://privacy.shopify.com/en.

 

Complaints:

If you have any complaints about how we handle your personal information, you can contact us using the contact details provided below. In case you are not satisfied with our response to your complaint, you may have the right to appeal our decision depending on where you live. You can do this by contacting us using the contact details provided below, or by lodging your complaint with your local data protection authority.

 

International Users:

Please be informed that it is possible that we may transfer, store, and process your personal information outside the country where you reside, including the United States. As a result, your personal information may be processed by staff and third-party service providers and partners in these countries. When we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Changes to This Privacy Policy:

We may make changes to this Privacy Policy occasionally to reflect any modifications in our practices or for other reasons such as legal or regulatory requirements. We will post the updated Privacy Policy on the Site, update the "Last updated" date, and comply with any other steps required by applicable law.

 

Contact:

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please feel free to contact us. You can call us at +64 9 815 1198, email us at hello@provitaminco.co.nz, or visit us at our physical location at Unit 1/9 Northside Drive, Westgate, Auckland 0814 New Zealand.